Project Approach

Planning and ramp up of a project requires a significant amount of effort to get the deployment process established.  Initial work requires the development of a Scope Services of Work and the execution of a contract. 

Scope Services proposed staffing configuration is to utilize some of the high level infrastructure that has had proven successful in all AMI/AMR projects completed.  Our Vice President of AMI/AMR/DR will act as the overall Program Director for the project from a contractual delivery position.  The startup team will consist of a District Operations Manager who will direct the project from ramp-up and oversee the project to completion. The selected Project Manager, will receive support from our District Operations Manager for overall operations. All Back Office activities will be managed and supported by our locally hired back office staff as well as our internet technology team who have proven success in supporting field operations.  Back office activities include all dispatching, inventory control, and call center activities.

Once the contract is finalized vehicles and facilities will need to be acquired. The hiring of the workforce is the next critical item as well as the work order configuration and testing.  Scope Services is dedicated to ensuring compliance of all state and federal laws as described in our submitted Inclusion Plan. Scope Services will utilize the Project Manager and a Senior Supervisor for training purposes. 

A team of supervisors and field technicians will be hired locally and trained in all aspects of meter installation by our traveling team who are experts in safety and field installation processes. Scope Services Service will start the background process once the candidate evaluations and interviews are complete for field technicians.  Extensive referencing is conducted on the finalists to verify applicable education, background, and qualifications.  Past job performance and personal issues are also investigated to ensure suitability of the candidate. Lastly Scope Services requires a drug screen to be performed prior to beginning of any employment. 

A technician to supervisor ratio of 10:1 is typical. During a ramp-up/ramp-down period this ratio varies, but would not exceed 14:1. Safety Support will be provided by two Corporate Safety Directors as well as a QA/Safety Manager.

Scope Services will make every effort to pair workforce with the appropriate skill set. Two classes of Technician will be utilized.  Senior technician candidates will have three to five years of experience and recent related training.  Technicians will have one to two years of experience, and recent related training.   They will have demonstrated their abilities to work successfully on similar deployment projects. 

The Senior Meter Service Technicians will:
  • Identify any problems and issues and elevate these to the Supervising Meter Technician when necessary.
  • Document the completion of all work performed.
  • Perform the daily task of field deployment and route saturation
The Meter Service Technicians will:
  • Identify any problems and issues and elevate these to the Supervising Meter Technician when necessary.
  • Document the completion of all work performed.
  • Perform the daily task of field deployment and route saturation
  • Meter Service Technician candidates must possess:
  • Previous related experience
  • The ability to work under deadline pressure
  • Sound decision-making skills
  • Good analytical ability
  • Good customer relations skills

Meter Exchange personnel will be paid on an hourly basis with incentives and bonuses tied to safety, quality, customer satisfaction, and timely completion of meter exchanges.

Scope Services recommends a minimum of 3 months of activity to accomplish these items prior to starting field activities.