Scope's training program is based on years of field experience, and is customized to apply specifically to the environment of any given project. A typical training Schedule consists of five days of structured classroom instruction and testing followed by field training of five to seven additional days while partnered with a Lead Training Technician. The field training puts everything into perspective for the techs. They familiarize themselves with tools, the field handhelds, and real world safety concerns. The field training allows the tech to practice and get comfortable communicating with customers.  Technicians also learn the pace that work must be completed. 

Scope utilizes a balanced approach to training, including the following instructional and learning tools:
  • Project specific field manual
  • Technical training slides
  • Safety equipment samples & demonstrations
  • Custom training videos
  • Participant training reinforcement exercises
  • Instructor presentations
  • Meter hardware samples and props
  • Data collection hardware samples
  • Personalized tests & quizzes
  • In-field training
A Sample Curriculum Overview is shown below:
  • Program specific information
  • Basic parts of a meter
  • Standards for professionalism
  • Customer contact standards & protocols
  • On-site service standards & communication
  • Procedures for handling non-standard situations
  • Proper use & maintenance of safety equipment
  • Meter identification and meter installation
  • Meter reading
  • Use of hand-held computers
  • Accident & injury response procedures
  • Theft & diversion awareness
  • Quality control methods & protocols
  • OQ training if required
The training strategy for the project will be a thorough curriculum to leverage the Corporate Trainer to provide the following:
  • PPE and safety gear importance through testing and demonstration
  • Customer communication and conflict resolution by internal procedures
  • Basic electrical theory is lectured through tests and discussions 
  • Basic & advanced technical skills on specialty meters through: lectures, videos, and hands on 
  • Hazard recognition out in the field including (but not limited to): hot sockets, diversions, incorrect voltages, etc. 
  • Field operating procedures via vending software